FAQ

Please check all folders in your inbox including junk and spam folders. If you still can’t find your confirmation email, please submit a request with our customer support team at Support@voguejadore.com

When your order status states ‘unfulfilled’ it means your order has been accepted and processed and once dispatched the status will change to ‘fulfilled’. Once fulfilled, you should receive an email providing you with your tracking number.

About that: for LTD products we release a limited amount of stock and once sold out they are gone forever. Core range products should be restocked within a few months after they have sold out so, sign-up to our mailing list to be notified about what is back in stock.

Unfortunately, no changes to an order can be made after it has been placed but please email support@voguejadore.com as soon as possible if you would like to cancel your order and place a new one. Our distributor’s process orders quickly, but we will try our best to process your request, if possible

Please email us at support@voguejadore.com as soon as possible if you would like to cancel your order. Our distributor’s process orders quickly, but we will try our best to process your request.

Please email us at support@voguejadore.com as soon as possible if you have entered an incorrect shipping address and please provide us with the correct details. We will try our best to get these changes in before it is too late.

All orders within Australia and the USA should arrive within 7-14 business days of the purchase date. For international orders, please allow up to 28 business days for your order to be delivered. The time it takes for these orders to arrive varies depending on your location, and how quick your local postal service is.

Our commitment to quality means each order is given individual attention. Processing times vary by product, but we generally prepare orders within 2-5 business days. The overall lead and shipping time-frame, from order placement to delivery, is approximately 2 to 4 weeks. We value your patience and strive to expedite this process whenever possible. Soon as one of our carriers picks up your parcel you will receive a shipping confirmation email with a tracking number.

Your order may be subject to import duties and taxes which are issued by your local government once your parcel reaches the destination country and these charges are the responsibility of the recipient. We recommend contacting your local customs office for further information as customs policies differ from country to country. Please note, customs may hold your parcel and cause delivery delays

Please refer to our Return and refund Policy, Click here

Make sure you’re using the same email address and password you became a Vogue J'Adore member with. If you have lost or forgotten your password, you can reset it at the login portal, Click here

You can reset your password Click here. Just enter your email address and a new password will be emailed straight to your inbox

You can contact us by sending an email to support@voguejadore.com and one of our customer service representatives will get back to you as soon as possible. Our team is available 5 days a week, Monday to Friday and work to Australian Eastern Standard Timing (AEST). Enquiries may take up to 2 business days to receive a response. We will make sure we get back to you as soon as we can! or you can call us on Outside of Australia 833 316 88884

We like the sound of that. Please email support@voguejadore.com with details of your social media account(s), a bit about you, and why you’d like to be our social media ambassador. We’ll get back to you as soon as we can.

We’re happy to hear it. Please email support@voguejadore.com with a bit about you, and why you’d like to collaborate. We’ll get back to you as soon as we can.